shipping policy
Thank you for choosing Curiocity Travel Guides. We want to ensure that your shopping experience with us is easy and hassle-free. Please find our shipping policy below:
Shipping Times. We strive to process and ship orders as quickly as possible. Most orders will be shipped within 1-2 business days. Shipping times will vary depending on your location and the shipping method selected at checkout.
Shipping Methods. We offer a variety of shipping methods to choose from. Shipping rates will be calculated at checkout based on your shipping address and selected shipping method.
International Shipping. If you need to ship your purchase internationally, please contact us at info@curiocitytravelguides.com prior to check-out to ensure that we can accommodate your request.
Order Tracking. Once your order has shipped, you will receive an email with your order tracking information.
Lost or Damaged Packages. In the rare event that your package is lost or damaged during shipping, please contact us immediately. We will work with you to resolve the issue and either replace or refund your order.
We hope this answers any questions you may have about our shipping policies. If you have any additional questions or concerns, please feel free to contact us at info@curiocitytravelguides.com.
common sense return policy
If you are not completely satisfied with your order, we accept returns subject to the following conditions:
You must initiate the return process within 30 days of receiving the product.
The item must be returned in its original condition, including all items that came with the product.
The buyer is responsible for paying the return shipping costs.
We will refund the full purchase price, less any original shipping costs.
To initiate a return, please contact us at info@curiocitytravelguides.com so that we can provide you with a return merchandise authorization (RMA) number. Once we receive the returned item and verify its condition, we will process your refund within 5 business days. Please note that we reserve the right to refuse any returns that do not meet our return policy conditions.
We are a small company and are doing our best to keep up with the practices of the big box and large online stores. We thank you in advance for your understanding if our policies are somewhat more restrictive than those that you are used to. Please do not hesitate to contact us at info@curiocitytravelguides.com if you have any questions or concerns.