Common Sense Return Policy
If you are not completely satisfied with your order, we accept returns subject to the following conditions:
- You must initiate the return process within 30 days of receiving the product.
- The item must be returned in its original condition, including all items that came with the product.
- The buyer is responsible for paying the return shipping costs.
- We will refund the full purchase price, less any original shipping costs.
To initiate a return, please contact us at email@example.com so that we can provide you with a return merchandise authorization (RMA) number. Once we receive the returned item and verify its condition, we will process your refund within 5 business days. Please note that we reserve the right to refuse any returns that do not meet our return policy conditions.
We are a small company and are doing our best to keep up with the practices of the big box and large online stores. We thank you in advance for your understanding if our policies are somewhat more restrictive than those that you are used to. Please do not hesitate to contact us at firstname.lastname@example.org if you have any questions or concerns.